StoreWatt Support

Questions, bug reports, feature requests, or a fault family you want added to the library: email cbthrasher2020@gmail.com and you will hear back within 2 business days.

Frequently asked

Does StoreWatt need a signal?

No. Every reference entry, calculator, decision tree, and form ships inside the app. Emails you send from the app queue in the Outbox while offline and go out when you find coverage.

What does the free tier include?

The full reference library with search, the SOC and usable energy calculator, and the unit converter, free forever. Pro unlocks the complete calculator suite, all ten site forms with PDF export, the receipt tracker, and the guided troubleshooting trees.

How do I restore a purchase on a new phone?

Open Settings inside StoreWatt and tap Restore purchases while signed into the same Apple account. Subscriptions and the lifetime unlock both restore this way.

A fault family or brand I work with is missing.

The reference library grows with app updates, and requests from working technicians set the priority. Email the brand, model, and behavior you want covered. Because most BESS fault codes are proprietary, entries describe fault families and safe responses, and every brand entry says to verify against the current manual.

Is my site data private?

Everything stays on your device. No account, no server, no analytics. See the privacy policy.

A calculator result seems off.

Open the worked steps under any result to see every intermediate value and the citation. If something still looks wrong, email a screenshot of the steps; calculation reports are treated as the highest priority bug class. And remember: results are planning estimates that a qualified person verifies against the stamped design and the manufacturer operating specification.

Why does the app keep telling me the battery is energized?

Because it always is. A battery cannot be switched off, lockout tagout cannot fully de energize a BESS, and DC arcs do not self extinguish. The reminders are the product working as intended.