Fast answers first, and a real person behind the email.
The quickest way to reach support is cbthrasher2020@gmail.com. Include your iOS version and, for calculation questions, a screenshot of the worked steps under the result.
No. Every reference entry, calculator, decision tree, and form ships inside the app. Emails you send from the app queue in the Outbox while offline and go out when you find coverage.
The full reference library with search (fault families, brands, connectors, standards, comms and OCPP), the continuous load calculator, unit conversions, and the DC arc flash awareness reference, free forever. Pro unlocks the complete calculator suite, all six guided troubleshooting trees, and the forms module with PDF export.
Open Settings inside PlugWatt and tap Restore purchases while signed into the same Apple account. Subscriptions and the lifetime unlock both restore this way.
The reference library grows with app updates, and requests from working technicians set the priority. Email the brand, model, and codes you want covered.
Everything stays on your device. No account, no server, no analytics. See the privacy policy.
Open the worked steps under any result to see every intermediate value and the code citation. If something still looks wrong, email a screenshot of the steps; calculation reports are treated as the highest priority bug class. And remember: results are planning estimates that a qualified person verifies against the governing documents.
Because DC fast chargers carry up to 1000 V DC with high fault current, and DC arcs do not self extinguish. The red banners are deliberate and cannot be turned off.