LoopWatt Support

Questions, bug reports, feature requests, or a panel or code table you want added to the library: reach us through the contact page and you will hear back within 2 business days.

Frequently asked

Does LoopWatt need a signal?

No. Every reference entry, calculator, decision tree, form, and PDF template ships inside the app. Emails you send from the app queue in the outbox while offline and go out when you find coverage.

Does the device list carry over year to year?

Yes. Each building is saved as its own file with its full device inventory, so next year's annual inspection starts from this year's list. You are never rebuilding a 200 device building from scratch.

What does the free tier include?

The full reference library with search, unit conversions, and the end of line resistor reference, free forever. Pro unlocks the complete calculator suite, the device by device inspection flow with PDF reports, all of the forms, and the guided troubleshooting decision trees.

Which NFPA 72 edition does it use?

You choose. Set your adopted edition (2016, 2019, 2022, or 2025) in Settings, and the calculators and citations follow it. Jurisdictions adopt different cycles, so this is yours to control.

How do I restore a purchase on a new phone?

Open Settings inside LoopWatt and tap Restore purchases while signed into the same Apple account. Subscriptions and the lifetime unlock both restore this way.

A panel brand or code table I work with is missing.

The reference library grows with app updates, and requests from working technicians set the priority. Email the brand, model, and the codes or tables you want covered.

Is my site data private?

Everything stays on your device. No account, no server, no analytics. See the privacy policy.

A calculator result seems off.

Open the worked steps under any result to see every intermediate value and the code citation. If something still looks wrong, email a screenshot of the steps; calculation reports are treated as the highest priority bug class. And remember: results are estimates that a qualified person verifies against the adopted code and the manufacturer manuals.

Never leave a system impaired.

If you place a system out of service, use the impairment workflow: it walks you through notifying the authority having jurisdiction and the monitoring company, placing the system on test, posting a fire watch, and confirming restoration, and it reminds you until the impairment is closed.